CASIO Mobile Industrial Solutions
CASIO Mobile Industrial Solutions
CASIO Mobile Industrial Solutions

S-Bahn Berlin GmbH

Customer: S-Bahn Berlin GmbH
Application area: Mobile data collection, ticket inspections, online payments and receipt printing on trains
Product: IT-9000 + PIN-Pad CCV fly
Partner: Systemtechnik GmbH
Place of use: Germany

 Download an application example
S-Bahn Berlin GmbH
S-Bahn Berlin GmbH
Customer: S-Bahn Berlin GmbH
Application area: Mobile data collection, ticket inspections, online payments and receipt printing on trains
Product: IT-9000 + PIN-Pad CCV fly
Partner: Systemtechnik GmbH
Place of use: Germany

 Download an application example

The IT-9000 is used to check tickets

The customer

The red and yellow S-Bahn trains are just as much a part of the Berlin cityscape as the Brandenburg Gate and the television tower. On weekdays, up to 1.3 million passengers use the 15 S-Bahn lines, which cover a distance of more than 330 kilometres. S-Bahn Berlin GmbH is a wholly owned subsidiary of DB Regio AG, which in turn forms part of DB Mobility Logistics AG, the mobility and logistics wing of Deutsche Bahn AG.

The IT-9000 is ideal for use in ticket checking

The use

When inspecting electronic tickets and other new ticket types such as m-tickets or print-at-home tickets, the ticket inspectors employed by S-Bahn Berlin use an innovative solution by Systemtechnik, which is installed on CASIO multifunctional terminals. A brand-new feature of this system is the ability to make direct and secure payments by EC card. Cards are read using a Bluetooth-linked PIN pad and authorised online via the CASIO terminal's wireless UMTS connection. The IT-9000 hardware performed so much better that the number of tickets inspected immediately rose by more than 35%. The resulting increases in the concentration and efficiency of inspections mean that the new technology is likely to pay for itself within a short space of time. Passenger service standards have also improved significantly.

The IT-9000 lightens the workload for employees during the ticket checking process

Practical experiences

Uwe Streithoff, head of the Transport Services Department at external service provider WISAG, is more than happy to pass on the positive feedback from his team. "The entire inspection process - from reading the various ticket types and checking their validity to carrying out any blacklist comparisons - is much quicker now. The process will become even quicker in future, as more and more people are using electronic tickets. Our employees enjoy working with the lightweight devices and are pleased that they don't require any protective cases or special carriers. They also like the fact that the terminal is splashproof, especially the receipt printer, since our inspectors change trains a lot and are often unable to avoid getting caught in the rain." Gerd-Peter Willbrandt, head of Sales Management at S-Bahn Berlin, highlights the advantages for customers: "The new CASIO terminal and PIN pad combined are hugely practical. The new hand-held inspection device can carry out extremely fast inspections of all ticket types, so that the inspectors only need to bother passengers for a few seconds. If a penalty fare needs to be paid, we can save customers a lot of time by allowing them to pay online by Girocard." Helmut Jaskolka adds, "The egg timer on the display doesn't need to be there.
The NFC reader barely has time to capture the e-ticket before the inspection has been carried out and a green tick is shown on the screen to say that the ticket is valid." Gerd-Peter Willbrandt can also confirm that performance has improved. "Nowadays each train inspector inspects an average of 560 passengers per day. Last year, this figure was only 410. This increase of more than 35% can be attributed to the fact that more people are using electronic tickets (currently around 20%). These can be checked instantly by the new hand-held inspection devices."

IT-9000

The product IT-9000

The CASIO IT-9000 features 256 MB RAM, 256 MB FROM and is supplied with Windows® Embedded CE 6.0, or alternatively with Windows® Embedded Handheld 6.5. At around 625 gr., the compact multifunctional terminal sits well in your hand, making it the ideal terminal the for use on the move. The powerful lithium-ion rechargeable battery and the IT-9000 power management system allow operating times of up to 12 hours.


To IT-9000